01 March 2026 : Clinical Research
Prevalence and Drivers of Missed Healthcare Appointments in Poland: Insights From a 2025 Survey
Agata Olearczyk
ACDEF 1, Kuba Sękowski ABCDEF 2*, Mateusz Jankowski CDE 2, Gabriela Moczeniat DEF 3, Agnieszka Kamińska DE 4, Justyna Grudziąż-Sękowska ABCDEF 2
DOI: 10.12659/MSM.951944
Med Sci Monit 2026; 32:e951944
Table 2 Public attitudes toward the missed appointments (no-shows) in medical facilities among adults in Poland (n=1162).
| Variable | n | % |
|---|---|---|
| I used only private healthcare services | 118 | 10.2 |
| I used only public healthcare services | 367 | 31.6 |
| I used both public and private healthcare services | 543 | 46.7 |
| I did not use any healthcare services in the past 12 months | 134 | 11.5 |
| Yes, this happened to me once | 100 | 8.6 |
| Yes, this happened to me several times | 42 | 3.6 |
| No, this never happened to me | 872 | 75.0 |
| I had no scheduled medical appointments in the past 12 months | 148 | 12.7 |
| Receiving a text message reminder that I can reply to | 726 | 62.5 |
| Receiving a call from a registration staff member | 392 | 33.7 |
| Receiving an automated phone call (eg, from a bot) | 146 | 12.6 |
| A verbal reminder from the doctor during the previous visit | 61 | 5.2 |
| The option to cancel online via the medical facility’s website or mobile app | 432 | 37.2 |
| The option to cancel online via the Internet Patient Account or through the official governmental mobile apps (mojeikp or mobywatel) | 402 | 34.6 |
| None of the above | 62 | 5.3 |
| Strongly oppose | 83 | 7.1 |
| Moderately oppose | 120 | 10.3 |
| Moderately support | 388 | 33.4 |
| Strongly support | 396 | 34.1 |
| I do not know/hard to say | 175 | 15.1 |