13 August 2023 : Clinical Research
Meeting Patient Expectations: Assessing Medical Service and Quality of Care Using the SERVQUAL Model in Dermatology Patients at a Single Center in Poland
Aleksandra Jonkisz


DOI: 10.12659/MSM.941007
Med Sci Monit 2023; 29:e941007
Table 1 Characteristics of the study participants with a division into the clinic (outpatients) and hospital (inpatients).
Characteristics | Outpatient setting n=218 | Hospital n=195 | P value | |||
---|---|---|---|---|---|---|
n | % | n | % | |||
Sex | Female | 125 | 57.3 | 118 | 60.5 | 0.51* |
Male | 93 | 42.7 | 77 | 39.5 | ||
Place of residence | Rural area (village) | 65 | 29.8 | 77 | 39.5 | <0.001* |
City <10 000 inhabitants | 21 | 9.6 | 43 | 22.1 | ||
City <100 000 inhabitants | 50 | 22.9 | 31 | 15.9 | ||
City >100 000 inhabitants | 82 | 37.6 | 44 | 22.6 | ||
Employment status | No, I do not work | 38 | 17.4 | 60 | 31.1 | 0.002* |
Yes, I work | 147 | 67.4 | 94 | 48.7 | ||
Yes, I study | 9 | 4.1 | 9 | 4.7 | ||
Yes, I work, I study | 3 | 1.4 | 2 | 1.0 | ||
I am on a pension | 14 | 6.4 | 25 | 12.9 | ||
I am retired | 6 | 2.8 | 3 | 1.6 | ||
I am retired, I work, I study | 1 | 0.5 | 0 | 0.0 | ||
Influence on QOL | No effect | 63 | 28.9 | 24 | 12.3 | 0.001* |
Decreases | 151 | 69.3 | 171 | 87.7 | ||
Improves | 4 | 1.8 | 0 | 0.0 | ||
Financial status | Poor or medium | 80 | 36.7 | 60 | 30.8 | 0.001* |
Good or very good | 138 | 63.3 | 135 | 69.2 | ||
Age | χ̄±SD | 44.4±12.1 | 50.5±14.9 | 0.015** | ||
n – number of persons; % – percent; χ̄ – mean; SD – standard deviation; QOL – quality of life. * Chi-square test, ** Mann-Whitney U test. |