Impact of COVID-19 on Sleep, Anxiety, and Depression Among Medical Call Center Staff: Insights from a January 2021 Study

04 September 2024 : Clinical Research

Atakan Yilmaz

^1ABCDEFG*, Medine Unal^2ABCDEF, Halis Yilmaz^3ACEF, Gulay Tasdemir^4ACEF, Mehmet Ulutürk

^5CEF, Aykut Kemanci^6CEF, Hande Senol

^7ACD, Burak Altan^8BDE, Mert Ozen^1DEF, Murat Seyit^1DEF, Alten Oskay^1DEF, Mehmet Erkaleli^9EF, Ibrahim Turkcuer^1EF

DOI: 10.12659/MSM.945327

Med Sci Monit 2024; 30:e945327

Introduction Material and Methods Results Discussion Conclusions References

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Table 1 Demographic characteristics of healthcare staff.

		Number	%
Age (years)	18–25	50	17.6
	26–35	140	49.3
	36–45	74	26.1
	46–55	17	6.0
	56+	3	1.1
Sex	Male	126	44.4
Sex	Female	158	55.6
Marital status	Single	89	31.3
Marital status	Married	195	68.7
Parenthood status	None	115	40.5
	1	73	25.7
	2	76	26.8
	3	20	7.0
Profession	Physician	15	5.3
	Paramedic	99	34.9
	Pre-hospital care provider	128	45.1
	Other	42	14.8
Educational status	Secondary school	5	1.8
	High school	42	14.8
	University	233	82.0
	Post-Graduate	4	1.4
Work experience	1–5 years	58	20.4
	6–11 years	130	45.8
	12–17 years	61	21.5
	18–23+ years	35	12.3
Working duration in the current department	1–5 years	174	61.3
	6–11 years	84	29.6
	12–17 years	19	6.7
	18–23+ years	7	2.5
Health problem/chronic disease	None	233	82.0
	Diabetes mellitus	7	2.5
	Hypertension	1	0.4
	Coronary artery disease	1	0.4
	Asthma	4	1.4
	Chronic obstructive pulmonary disease	1	0.4
	Other	37	13.0
Mental health problem & support	I have had no mental problems	225	79.2
	I had a mental problem but didn’t get support	39	13.7
	I have received medication	11	3.9
	I have received medication and psychotherapy	9	3.2
Job satisfaction	Satisfied	124	43.7
	Partly satisfied	132	46.5
	Dissatisfied	28	9.9

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